Artificial intelligence is finding increasingly broad applications in PKO Bank Polski. It is used in customer service, internal processes, risk assessment, and CRM. AI makes it easier for customers to use banking services and allows for the preparation of the best offers for them. It supports bank employees in their daily work by handling simple and time-consuming tasks for them. It contributes to efficiency improvements and enhances security in various areas of the bank's operation.
At PKO Bank Polski, we extensively employ machine learning models, including deep learning, which have been trained by the bank's experts. This approach gives us great flexibility, allowing us to continuously develop and build knowledge. We have extensive experience in natural language processing, computer vision, and other AI areas. Using this knowledge, we create more advanced technological models tailored to specific business needs. Through artificial intelligence, we provide customers with access to the most advanced banking services on the market, and we offer real support to bank employees in their daily tasks. AI-based solutions are becoming increasingly common in the banking sector as they meet the needs of the new digital generations of customers. Their significance will continue to grow and have an even more substantial impact on market development. Bots and machine learning models are continually being improved, so they can do even more,"
- says Dawid Kin, Director of the Artificial Intelligence Development Office at PKO Bank Polski.
PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 431 billion. In 2022, the bank generated PLN 3.3 billion in net profit. The company serves 11.7 million customers. It is the basic supplier of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7.2 million customers, PKO Bank Polski is the most mobile bank in Poland.