The cloud-based mobile app is the first of its kind in PKO Bank Polski and a pioneering tool on the market. It provides bank customer advisors and sales managers with access to selected internal organization resources necessary for their daily tasks.
For many years, PKO Bank Polski has been a technological leader, providing customers with modern and advanced banking products. We also use our technological expertise within the organization, and with modern solutions, we aim to improve the working comfort of our employees. This mobile app is the first multi-functional internal app in PKO BP, which will eventually provide sales employees with access to all essential resources, such as CRM, intranet, or helpdesk. Thanks to it, our advisors and sales managers can communicate more efficiently and carry out their daily duties more effectively. This new solution is also our response to the changing needs of the younger generations of employees for whom a smartphone is a natural working tool. We assume that by the end of the year, all branch employees will use this application. I am convinced that the app will gain many enthusiasts in other bank units, and the number of its users will increase, just like the number of new app features that we are already working on,"
- says Katarzyna Dziwulska, Director of Retail Sales at PKO Bank Polski.
"The mobile app using cloud technology is another element of the bank's cloud strategy called 'Road to Cloud.' We continuously enhance our cloud computing competencies within the bank to migrate more of our products and solutions to the cloud. This allows us access to a more flexible, quickly adaptable, and easily scalable IT environment. We also want to use this experience in creating in-house applications to ensure that solutions supporting our work are reliable and fully secure. The employee app is also, alongside IKO, another step towards creating super apps in the form of multi-functional mobile applications. Such applications have long been popular in the Asian market. Their development will soon be observed in European countries, including Poland, where already 3/4 of citizens use smartphones,"
- explains Piotr Krawczyk, Director of Application Development and Maintenance at PKO Bank Polski.
PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 431 billion. In 2022, the bank generated PLN 3.3 billion in net profit. The company serves 11.7 million customers. It is the basic supplier of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7.2 million customers, PKO Bank Polski is the most mobile bank in Poland.