05/31/23

PKO Bank Polski, European Leader in Digital Banking



PKO Bank Polski secured the first position in the 2023 Finnoscore ranking, establishing itself as the European leader in digital banking. The rankings, which assessed the digital maturity of 230 banks from Europe and North America, recognized PKO Bank Polski's excellence in online banking, mobile applications, appeal to potential customers, and remote onboarding.

PKO Bank Polski has been a leader in modern banking for many years. Our digital maturity and expertise in new technologies are important competitive advantages and the direction in which we will continue to develop to create value for future generations of customers. We consistently develop our digital channels from both a technological and product perspective. We have nearly 7.5 million active IKO mobile app users. We are pleased that our strong position is noticeable not only in the Polish banking sector but also on the international stage
-- said Dariusz Szwed, Vice President of the Management Board of PKO Bank Polski, responsible for the Board's work.

Harnessing the Potential of Digital Channels

PKO Bank Polski's position as the ranking leader is the result of a consistently pursued strategy focused on innovation and technology. For many years, the bank has successfully harnessed the capabilities offered by data science, machine learning, and artificial intelligence. These modern solutions enable the transformation of internal processes and the creation of offerings tailored to customers' lifestyles. By 2025, PKO Bank Polski plans to make all its services available through remote channels. The bank also continues to expand its ecosystem of non-banking services and will broaden its value-added service (VAS) offerings available through its app. Another significant area in the bank's development is the use of data at scale to build the most advanced analytics on the market. The ongoing efforts in hyperpersonalization aim to deliver a new, better-tailored offering for individual customers' needs. These initiatives are also focused on education, improving security, and enhancing user satisfaction with the bank's products and services.

The Path to Cloud

PKO Bank Polski was the first bank to start migrating its systems to the cloud and remains a leader in the use of cloud solutions. The "Road to Cloud" strategy, adopted several years ago, outlines the development directions and the bank's approach to cloud computing, which it consistently follows. In recent times, the bank created the Advanced Data Analytics Platform, known as ML Ops, based on Google Cloud. This solution supports risk assessment and enables analysts to build advanced models. It is also used in the sales processes of bank products within customer relationship management (CRM) and will be further developed to support other areas of the bank's business. PKO Bank Polski is also actively engaged in advanced work to move its key digital product, the IKO app, to the cloud. The app now offers over 100 features and is a significant element of the bank's strategy. It will continue to expand, creating a wide ecosystem of services, including non-banking ones.

The Finnoscore ranking is based on publicly available information and objectively assesses banks' digital maturity and innovation experience. The assessment considers 300 criteria in 12 selected segments and covers 230 banks from 26 countries in Europe and North America.

***


PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 444 billion. In first quater of 2023, the bank generated PLN 1.5 billion in net profit. The company serves 11.7 million customers. It is the basic supplier of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which is actively used by 7.4 million customers, PKO Bank Polski is the most mobile bank in Poland.



Lidia Roman