In May of this year, the total number of automated tasks at PKO Bank Polski exceeded 220 million in 270 processes, marking significant acceleration in the use of RPA technology. Previously, from 2019 to 2021, the bank automated 185 processes with 100 million completed tasks. PKO Bank Polski increasingly employs automation for repetitive and large-scale processes to better meet the changing needs of customers. By combining low code, no code, big data, and artificial intelligence, more complex tasks are now subject to automation.
RPA technology allows us to perform large-scale repetitive tasks in a faster and easier way, so we can better meet the needs of our customers. Robotics improves customer service and experiences, as well as enhances competitiveness. It enables us to provide more efficient service when specific activities must occur within a certain timeframe. It also increases work efficiency and significantly reduces costs. Hyperautomation also frees up human resources, allowing our employees to tackle more creative and demanding tasks. There is currently no new back-office process in the bank that has not been examined for automation potential
- says Arkadiusz Szot, Director of the Hyperautomation Process Department, International Operations, and Banking Area at PKO Bank Polski.
PKO Bank Polski is the undisputed leader of the Polish banking sector, with the value of its assets amounting to PLN 461 billion. In the first half of 2023, the bank generated over PLN 2 billion net profit. The company serves 11.8 million customers. It is the basic provider of financial services for all customer segments, achieving the highest shares in the market of deposits, loans and in the market of private investment funds. Thanks to the development of digital tools, including the IKO application, which has been activated by customers over 7.6 million times, PKO Bank Polski is the most mobile bank in Poland.