The number of active IKO applications has just exceeded 5 million, a the record-breaking on the Polish banking market. Since its launch in March 2013, users have logged into the app 2.6 billion times and made 544 million transactions for a total amount of PLN 152 billion. PKO Bank Polski and Inteligo customers make an average of 3 mobile online payments every second, 216 transfers every minute and complete 138,000 logins every hour and 10.9 million taps every day. Voice-command banking is also gaining popularity – within three months since the launch of the IKO Voice Assistant, IKO users have used it to make 200,000 calls and PLN 1.5 million worth of transfers.
IKO demonstrates just how much PKO Bank Polski has progressed technologically in recent years. The total of 5 million active applications is proof that our digital evolution is appreciated by customers who rely on mobile banking. They are willing to use new features that are provided in IKO, such as, more recently, the Voice Assistant and opening an account with a “selfie”. Due to changes caused by the pandemic, digitisation, automation and the use of artificial intelligence tools have become even more relevant nowadays. The services we offer and develop as part of the IKO application are one of the most important parts of the digital bank of the future that we are creating".
stresses Zbigniew Jagiełło, President of PKO Bank Polski
The IKO app is continuously developing, both in terms of scale and quality. It gives users new possibilities. This is accompanied by a record number and value of transactions made via the mobile channel. Smartphone banking is becoming ever more popular because it is the most convenient and accessible tool for customers. This is no longer just a new trend or fad, but the everyday, standard behaviour of millions of bank customers. We are the leaders of mobile banking and we are certainly not going to stop at the five-million mark".
adds Michał Macierzyński, Head of the Digital Services Department
PKO Bank Polski is the undisputable leader of the Polish banking sector. In first half of 2020, its consolidated net profit amounted to PLN 1,3 bilion (the largest in the Polish banking sector) and the value of assets reached over PLN 377 billion. The Bank is the basic provider of financial services for all customer segments, achieving the highest shares in the deposit market (18.4 percent), loans (17.6 percent), leasing market (11.2 percent) and in the market of investment funds not dedicated (22.2 percent). With over 9.46 million payment cards, the bank is the largest debit and credit card issuer in Poland with a market share of over 21%. Thanks to the development of digital tools, including the IKO application, which has in the end of third quater of 2019 - 4,7 million active applications, PKO Bank Polski has become the most mobile bank in Poland. The Capital Group's companies strengthen the Bank's strong position. The Brokerage House of PKO Bank Polski is a leader in terms of the number and value of IPO and SPO transactions on the capital market.